Keeping your technology running smoothly requires more than just reactive fixes; it demands proactive care. Our Ongoing IT Support plans offer continuous monitoring of networks, servers, and critical endpoints, so we detect and resolve issues before they escalate. From automated alerts on hardware faults to performance trends on data usage, we stay ahead of potential disruptions.

When users need help, our help‑desk team is available by phone, email, or ticketing portal—ready to troubleshoot software errors, reset passwords, or guide remote sessions. For urgent on‑site requirements, our certified technicians respond quickly with the right parts and tools to restore service without delay.

Support agreements are tailored to your needs: choose block‑hour plans for predictable budgets or unlimited support for complete peace of mind. All requests are logged, tracked, and reviewed in regular service reports, so you have full visibility into response times, common issues, and system health.

With Teknix as your trusted partner, your IT environment receives the attention it deserves—minimizing risk, maximizing uptime, and freeing your team to focus on growth rather than gear.